Definition of Warranty Coverage
EBSCO Sign Group, LLC, dba EBSCO Signs & Displays (the "Company") expressly warrants to the original purchaser
("You" or "Buyer" or "Owner" or "Customer") that, for a period of two (2) years from the date of shipment
(the "Warranty Period"), the electronic display, Gas Price Changer (the "Product") will be reasonably free of material
defects in materials and workmanship impacting Product fit, form and/or function. During the Warranty Period,
the Company will, at its discretion, repair or replace any defective covered Product. The Owner will be responsible
for removing and reinstalling any and all repaired or replacement parts. This limited warranty only applies to the
Company's Product if installed, used, and maintained in the manner recommended by Company, and this Limited Warranty
is conditioned upon compliance with all such instructions.
In the event the Product is damaged during shipping, it is the responsibility of the Buyer to refuse delivery,
causing the Product to be returned to the manufacturer for repair. Title to the Product passes to the Buyer
upon our delivery to the freight carrier. The Company assumes no liability for damage caused by careless handling or
poor installation. Loss or damage to the Product when in possession of the freight carrier is the responsibility of the Customer,
and the freight carrier is not covered by this Limited Warranty.
- Any information or suggestion by the Company with respect to the Product concerning applications, specifications or compliance with zoning,
codes and standards is provided solely for your convenience and without any representation as to accuracy or suitability.
You must verify and test the suitability of any information with respect to the Product for your specific application.
Vandalism to Sign: This Limited Warranty does not cover against breakage due to vandalism.
Failed electronic parts or assemblies will be repaired or replaced at the sole discretion of the Company.
Owner bears the expense and responsibility of shipping Product to Company's Repair Center.
Replacement or repaired parts are warranted to be free from material defects in material or workmanship for ninety (90) days or,
for the remainder of the Warranty Period of the Product they are replacing or in which they are installed, whichever is longer.
The Company will repair failed LED pixels, if greater than three percent (3.0%) of the total number of pixels in the
sign have failed in one (1) calendar year. The definition of pixel failure is when the LED in the pixel will no longer emit light.
Pixel repair is performed at the Company Repair Center. It is common knowledge within the sign industry that all
LEDs degrade and produce less light as they age. Eventually the LEDs will require replacement even though the LEDs will still emit light.
This Limited Warranty does not cover normal LED degradation.
Failure by the Customer to properly maintain the Product will void coverage for affected components.
The Customer shall notify the Company immediately of equipment failure.
Exclusions and Restrictions:
The Company reserves the right to restrict service, limit replacement parts or invalidate this Limited Warranty
to Customers whose account balance is past due. This Limited Warranty specifically excludes any on-site labor required
to service the covered Product including diagnosis, removal and installation of parts or products.
Any on-site service required by the Customer of Company technicians or a local authorized service provider is billable to
the Customer based on an agreed upon written quote.
This Limited Warranty specifically does not cover the following:
Damage to Product that has been moved from its original installation location or is mounted in a mobile structure.
Cosmetic damage to the Product (including but not limited to scratches and dents that do not otherwise affect the fit,
form or functionality of the Product or materially impair its use).
This Limited Warranty specifically does not cover conditions, defects or damage caused by or resulting from the following:
Defects caused by unreasonable or unintended use of Product, improper or unauthorized handling, accident, omission,
neglect, vandalism (unless otherwise noted in this Limited Warranty), misuse, physical abuse, installation,
use and/or fabrication, and maintenance of the Product by any party other than the Company.
Damage not resulting from manufacturing defects that occurs while the Product is in the Owner's control and/or possession.
Extreme physical or electrical stress or interference; environmental conditions beyond the Company's control,
such as man-made or naturally occurring electrochemical oxidation or corrosion and/or metallic pollutants;
normal wear and tear; inadequate, improper, or surges of electrical power; lightning, floods, fire, acts of God,
war, terrorism, or other external causes, including Force Majeure.
Product modification or service by anyone other than: (a) the Company, (b) a Company authorized service provider,
or (c) Customer's own installation of Company approved parts with instruction from the Company.
Service to a damaged or malfunctioning sign which has not been ordered or authorized by the Company's
Customer Satisfaction Department is not covered under this Limited Warranty and will automatically invalidate this Limited Warranty.
Products installed with known or visible manufacturing defects at the time of installation.
All items returned to the Company must have a Return Materials Authorization ("RMA") number, available by using the contact information below.
Items received without an RMA number will not be processed and returned to the Customer at their expense.
The Customer will send a defective part to the Company and then the Company will send a repaired or replacement part to the Customer.
The Company will provide and be responsible for the cost of shipping parts from the Company to the Customer.
Standard shipping via the United States Postal Service or other commercial parcel delivery company is the default method of delivery.
Expedited delivery is available to the Customer at his or her expense.
The Customer will provide and be responsible for the cost of shipping parts to the Company.
Warranty claims must be registered with the Company within thirty (30) days of damage or malfunction.
To register a claim, the Customer must contact the Company at the location specified below and provide
(a) his or her name and any other required contact information,
(b) Product and purchase descriptions, and
(c) the nature of the defect.
The Company reserves the right (in its sole discretion) to require proof of original purchase (e.g. paid invoice, receipt)
and to visit the site of the installation or to require documentation of the claim before assuming
any responsibility under the provisions of this Limited Warranty.
THE LIMITED WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY THE COMPANY IN CONNECTION WITH THE PRODUCT.
THE COMPANY CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT,
AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THE COMPANY'S SOLE OBLIGATION UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE MALFUNCTIONING OR DEFECTIVE PARTS OF THE PRODUCT.
BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCT PURCHASED, WHETHER USED SINGULARLY OR IN
COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.
NO CLAIM BY BUYER OF ANY KIND, INCLUDING CLAIMS FOR INDEMNIFICATION, SHALL BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF
THE PRODUCT WITH RESPECT TO WHICH DAMAGES ARE CLAIMED. IN NO EVENT SHALL COMPANY BE LIABLE TO BUYER IN TORT,
CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, PUNITIVE OR EXEMPLARY DAMAGES,
OR FOR LOSS OF PROFIT, REVENUE OR USE, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING,
USE OR LOSS OF USE OF THE PRODUCT SOLD HEREUNDER, OR FOR ANY LIABILITY THAT BUYER HAS TO ANY THIRD PARTY WITH RESPECT THERETO.
EBSCO Signs & Displays Customer Satisfaction
1400 8th Street North
Clanton, AL 35046
Email: [email protected]