EBSCO Sign Group, LLC, dba EBSCO Signs & Displays (the "Company") warrants its cabinets and sign face(s) for a period of five (5) years from the date of shipment against defects in workmanship or materials. Failed electronic parts, with the exception of lamps and ballasts, will be repaired or replaced at the discretion of the Company. Ballasts are warranted for two (2) years.
Replacement or repaired parts are warranted to be free from defects for ninety (90) days, or for the remainder of the Warranty Period of the Product they are replacing, whichever is longer.
In the event the product is damaged during shipping, it is the responsibility of the Buyer to refuse delivery, causing the Product to be returned to the Company for repair; the freight carrier is not covered by this warranty. Ownership of the product passes to the customer upon the customer's acceptance of delivery from the freight carrier.
Warranty claims must be made to the Company within thirty (30) days of damage or malfunction. To register a claim the Customer must contact the Company and provide (a) name and any other required contact information, (b) product and order information (c) nature of the defect, (d) pictures of the defect/damage.
Failure by the Customer to properly maintain the product will void coverage for affected components. The Customer will notify the Company immediately of equipment failure and, if requested, allow the Company full and free access to the product when required. Waiver of liability or other restriction shall not be imposed as a site access requirement. The Customer will allow the Company to use necessary machines, communication facilities and other equipment at no charge.
Throughout the term of this Warranty, Customer shall maintain site conditions within common environmental ranges of all system devices as specified by the Company.
The Warranty does not cover electrical work external to the equipment, accessories, alterations, attachments, or other devices not furnished by the Company unless specifically noted on the face of this Agreement.
the Company will provide and be responsible for the cost of shipping parts from the Company to the Customer. The Customer will provide and be responsible for the cost of shipping parts to the Company.
All items returned to the Company must have a Return Materials Authorization (RMA) number. For exchange items, the number is included with the shipment of the exchange unit.
The Warranty does not cover normal wear and tear; inadequate or improper power; improper care or abuse of equipment; unauthorized attempt to repair or modify the equipment; failures caused by environmental conditions beyond the Company's control such as corrosives and metallic pollutants; acts of God, nature, terrorism or war.
EBSCO Signs & Displays Customer Satisfaction
1400 8th Street North
Clanton, AL 35046
Email: [email protected]